Refund Policy

Last Updated: 11/30/2025

At our Software Development, Cyber Security & AI Agency, we strive to deliver exceptional services that meet and exceed client expectations. This Refund Policy outlines the circumstances under which refunds may be issued.

1. General Refund Policy

Due to the nature of our professional services and the custom work involved, refunds are evaluated on a case-by-case basis. We are committed to working with clients to resolve any concerns before considering refund requests.

2. Eligible Refund Scenarios

Refunds may be considered in the following situations:

• Service Not Delivered: If we fail to deliver agreed-upon services within the specified timeframe without valid justification.
• Material Breach of Contract: If we materially breach the terms of the service agreement.
• Technical Impossibility: If it becomes evident that the project cannot be completed as originally scoped due to technical limitations not disclosed initially.
• Early Termination: If the project is terminated before completion, unused portions of prepaid fees may be refundable.

3. Non-Refundable Services

The following are generally non-refundable:

• Consulting and advisory services already rendered
• Custom development work that has been completed and delivered
• Third-party costs incurred on behalf of the client (licenses, hosting, tools)
• Security audits and penetration testing already performed
• AI model training and deployment that has been completed
• Time spent on project discovery, research, and planning phases

4. Refund Request Process

To request a refund, clients must:

1. Submit a written refund request via email to our billing department
2. Provide a detailed explanation of the reason for the refund request
3. Include relevant project documentation and correspondence
4. Allow up to 30 business days for review and response

5. Partial Refunds

In cases where work has been partially completed, refunds will be calculated based on:

• Percentage of project completion
• Deliverables provided to date
• Time and resources invested
• Any third-party costs incurred

6. Refund Timeline

Once a refund is approved:

• Processing typically takes 10–15 business days
• Refunds will be issued to the original payment method
• Bank processing times may vary (typically 5–10 business days)
• Clients will receive written confirmation once the refund is processed

7. Dispute Resolution

If a client is dissatisfied with our refund decision:

• We encourage direct communication with our management team
• Mediation services may be utilized for complex disputes
• All parties agree to good-faith negotiation before pursuing legal action

8. Client Change of Mind

Changes in project scope, business direction, or client priorities do not automatically qualify for refunds. However, we will work with clients to:

• Modify project scope where feasible
• Apply payments to alternative services
• Pause projects for future resumption (subject to terms)

9. Quality Guarantee

Rather than immediately processing refunds, we prefer to:

• Address specific concerns through revisions and improvements
• Provide additional support to meet project objectives
• Work collaboratively to achieve client satisfaction

10. Policy Updates

This refund policy may be updated periodically. Clients under existing contracts will be governed by the policy in effect at the time of contract signing.